Firenock: Warranty, Refresh, Up-Grade, Side-Grade and Disclaimer
Firenock LLC provides a limited warranty on lighted nock products sold in the U.S.A.
Firenock™ brand lighted nocks are unconditionally(1) warranted from the date of purchase for 30 days. Lightning Nock™ brand lighted nock and all accessories carry a warranty against DOA (Dead On Arrival).
In the event of a failure due to defects in materials or workmanship, the liability of Firenock, LLC shall be limited to the lesser of the cost of repairing or replacing the broken part within the stated warranty period.
(1) Use any Firenock lighted nock in any bow fishing application without Firenock LLC approved arrow or adaptor is the only condition that fall out of the unconditional warranty; lifetime replacement do apply on all Firenock brand lighted nock.
Warranty Claim Procedure:
Please send in your warranty claim product to Firenock LLC, 511 Robert Street, Henry, Illinois 61537-1146. Within the first 30 days of our unconditional warranty period, it will be replaced or repaired free of charge without handling charges and return postage. In any instance, Firenock LLC cannot make a monetary refund for any product unless it was purchased from Firenock web store or purchase from Firenock directly within 30 days of purchase.
LIFETIME REPLACEMENT / UPGRADE / SIDE-GRADE
For a small shipping and handling fee, Firenock LLC does offer a refresh/upgrade service for some products that purchase beyond the 30 days. This service is only available in the USA.
After the 30 day service fee free unconditional warranty period has ended, Firenock® brand lighted nocks are eligible for refresh and Lightning Nock™ brand lighted nocks are eligible for upgrade. Your old Firenock / Lightning Nock circuit(s) and polycarbonate nocks can be refreshed / upgraded and you will receive working Firenock circuit(s) and new polycarbonate nock(s) for a small service fee.
As of February 2009 we have expanded the service to include side-grade. Firenock owners can now pick and choose any style, any model and any color of the Firenock he/she wanted for refresh. Which means if you decided to change arrows which have a different internal diameter (need a new style nock, from "0", "A", "C", "D", "E", "F", "J", "Q", "S", "V", to "Y" and vice versa. If you decided that you prefer a different model of circuit (hunting, to target, to intermittence and vice versa. Firenock "0"(zero) only hunting circuit is offered)), or a different color of LED (blue, clear, green, orange, red and yellow), or a different color of nock (blue, clear, green, orange, red, oak, pink, smoke and yellow in case of the "S" style); please include those specifics when you send your Firenock back for refresh/side-grade/lifetime replacement warranty. If you do not specify the nock color, nock style, circuit LED color, and circuit model; the same nock, style, model, and color will be send back to your under this service. This service is only valid when funds are sent along with the lighted nock(s) and circuit(s). This service is subject to change without notice and can be terminated at anytime.
Refresh Services Procedures: ( refresh order form in pdf )
Please send your old Firenock/Lightning nock circuit(s) and polycarbonate nocks with funds to Firenock LLC 511 Robert Street Henry IL 61537-1146 (see below for service fee). Please do not send any O-rings or batteries. We cannot be responsible for anything that is not part of the refresh service. Batteries and O-rings are not part of the refresh service as they are considered consumable, if you need them please make sure you add them to your refresh service order. Shipping and handling is included in the service fee for this refresh service.
The service fee for refresh service is as follows (Shipping and handling charge is included). Please note that for some Firenock, the installation of extreme shock end caps must be use in order for Firenock to function properly. Extreme shock end cap is NOT part of the refresh package, but an add on option:
$10.00 for 1 Firenock
$12.00 for 1 Lightning Nock
$25.00 for 3 Firenocks
$33.00 for 3 Lightning Nocks
Additional accessories can be purchased at the following price along with the refresh service without incurring shipping and handling fee:
$10.95 for [BR] or [BL] 3-pack (3 batteries and 3 battery-pin O-rings)
$15.95 for [BU] (3 Ultra long shelf life batteries and 3 battery-pin O-rings)
$9.95 for any of the 7 Extreme Shock Battery End Cap 3-pack with O-rings and tool ([XA], [XC], [XE], [XF], [XS], [XY] or [X0])
$9.95 for any of the 11 styles of the polycarbonate nock pack in up to 9 colors in 7-pack
$2.00 for [OB], [OA], [OE], [OS], or [OY] O-ring 7-pack
$5.00 for [OC] pack (entire sets of O-rings for "C" or "F" style Firenock)
Firenock, LLC is not responsible for any personal / property harm to the end user, any equipment, or any other matter due to misuse, misapplication, improper installation, or any other form of misuse or abuse of any Firenock LLC product. (It is strongly recommended that any installation of a Firenock, LLC product is done after one has read and understood the instruction(s) that come with each product or one should consult an experienced, qualified, and competent Pro Shop for the safety of you and your equipment.)
Firenock, LLC is not responsible for any copied / reproduced information, pictures, and catalogues in part, or in whole as shown on other Web Pages.
Firenock, LLC retains the right to modify any product as seen fit by Firenock, LLC at any time without prior notice.