All Firenock® brand products have unconditional / no-fault warranty / unconditional refund from the date of purchase for 30 days. Warranty are only valid for products sold in the USA and purchased from Firenock web store / direct from Firenock LLC, or from Firenock LLC authorized, and/or certified pro shop. Lost Firenock lighted nock or using Firenock lighted nock in any bow fishing application without Firenock LLC approved arrow or adapter are the conditions that fall out of the unconditional warranty. For unconditional/no fault warranty claim(s), please send in your warranty claim product to Firenock LLC, 511 Robert Street, Henry, Illinois 61537-1146 within the first 30 days. Your Firenock brand product will be replaced or repaired free of charge without handling and return shipping fee. Unconditional refund are only offered to customers who send back the product(s) purchased from Firenock web store / purchased from Firenock LLC directly within the first 30 days.
LIFETIME REPLACEMENT / REFRESH / SIDE-GRADE SERVICE (only applies to lighted nock)
After 30 days of purchase, your Firenock lighted nock are covered by Lifetime Replacement / Refresh / Side-Grade service depending on what Firenock lighted nock you have purchased. These services are only available for customers in USA.
Lifetime Replacement / Refresh: Just send in your old Firenock and we will repair / replace it with a small fee. (see below for fee)
Side-Grade: Just send in your old Firenock and we will replace it to the nock style, nock color, circuit function according to your wish with a small fee (see below for fee). For example, if you want to change circuit style due to using different internal diameter arrows (e.g. from "A" style nock and "N" series circuit to "G" style nock and "Z" series circuit ). Or if you prefer a different function circuit (e.g. from hunting red to target blue).
To enjoy the services, please send us your old Firenock lighted circuit, fund, and filled refresh order form (refresh order form in pdf) specifying what you would like (nock style, nock color, circuit LED color, circuit function) in a padded envelop to Firenock LLC, 511 Robert Street Henry IL 61537-1146.
If you did not specify your needs; a red color nock with similar nock style, and the same size and function circuit with a Red LED color will be sent to you under this service. Please do not send any O-rings, batteries, end caps, or tools. If you need them, please fill in the refresh order form as batteries, O-rings, and end caps are considered consumable. We cannot be responsible for anything that is not part of this service. These services are subject to change and terminate without notice.
Price listed below included handling and return shipping fee:
$10.00 for 1 Firenock lighted nock (i.e. 1 nock and 1 circuit)
$12.00 for 1 Lightning Nock (i.e. 1 nock and 1 circuit)
$25.00 for 3 Firenock lighted nocks (i.e. 3 nocks and 3 circuits)
$33.00 for 3 Lightning Nocks (i.e. 3 nocks and 3 circuits)
Additional accessories can be purchased at the following price along with the Lifetime Replacement / Refresh / Side Grade Service without extra handling and shipping fee:
$10.95 for battery pack [BR] or [BL] (3 pcs per pack)
$15.95 for battery pack [BU] (3 pcs per pack)
$9.95 for Extreme Shock End Cap pack [XA], [X0], etc. (3 pcs per pack with tool)
$9.95 for polycarbonate nock pack (7 pcs per pack)
$2.00 for O-rings pack [OB], [OA], [OE], [OS], [OY], [OAx], [OEx], [OSx], [OFx], etc. (7 pcs per pack)
$5.00 for O-rings pack [OC] (for "C", "F", or "M" style Firenock)
Firenock, LLC is not responsible for any personal / property harm to the end user, any equipment, or any other matter due to misuse, misapplication, improper installation, or any other form of misuse or abuse of any Firenock LLC product. (It is strongly recommended that any installation of a Firenock, LLC product is done after one has read and understood the instruction(s) that come with each product or one should consult an experienced, certified, and trained Pro Shop for the safety of yourself and your equipment.)
In the event of a failure due to defects in materials or workmanship, the liability of Firenock, LLC shall be limited to the lesser of the cost of repairing or replacing the Firenock brand products' broken part(s) within the stated warranty period.
Firenock, LLC is not responsible for any copied / reproduced information, pictures, and catalogue in part, or in whole as shown on other Web Pages.
Firenock, LLC retains the right to modify its product at any time without prior notice.