Contact us by Email, Telephone, Fax or Snail Mail

We, Firenock LLC, care about our customers.  Although we have made every effort to design our website so that it will be easy to comprehend, navigate, and shop, we know that there may be times when you need a bit more assistance.  In those instances, there are multiple ways to contact us:

Order from our Web Store:

      Firenock LLC web store:

All orders placed from the Firenock™ web store are shipped and filled within two business days.  Any and all back-ordered items will be shipped in the order in which the purchase orders were received.


      Firenock LLC: e-mail :
      Customer Service: e-mail :
      Marketing/Promotion: e-mail :
      Sales: e-mail :

      For computers that are not set up for e-mail, use this link to e-mail.

All inquiries are responded to within one business day, only during business days.  All email correspondences will be treated confidentially.


     Live Customer Care Center: (815) 780-1695

Monday to Friday 8:00am to 5:00pm (CST). Saturdays, Sundays and Federal Holidays.  Please leave a message if we miss you.  A customer representative will contact you within 24 hours on the next business day.


     (815) 780-1717 (As of 03/01/16, (309) 356-5007 is no longer valid)

Snail Mail:

Send your inquiries to:

      Firenock LLC
      Attention: Customer Service
      511 Robert Street
      Henry, IL 61537-1146